人力与组织管理8Outcome4(8)

Technology: Organizations use technology to transform inputs into outputs. 2005, Yum brands group and IBM announced formally signed the 《Restaurant IT System Installation and Support Agreement》, in China install 7000 sets of IBM POS machine.After Yum! restaurant improve IT system , customer satisfaction rose by 23%.

3.4 The line, staff, functional and lateral relationships in new

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The human resources department, financial department, legal department, operations department and three division have different functions, such as: the human resources department is responsible for recruiting and training the employees; financial department is responsible for accounting, and so on. Black fine line represents Yum's functional structure.

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