CATEGORY16 PENALTY罚则中英文对照

CATEGORY16 PENALTY罚则中英文对照（仅供参考）v1.0

下述中英文对照用于帮助销售人员正确理解国航在SITA AIRFARE系统中的客票变更和退款规则，销售时仍以系统显示内容为准。*号表示不同票价会有不同的规定。

********CATEGORY 16 - PENALTIES罚则********

1. VOLUNTARY CANCELLATIONS/REFUNDS自愿取消/退款 REFUND FEE退票费：

*PERMITTED FREE OF CHARGE/*PERMITTED AT A CHARGE OF CNY XXX OR EQUIVALENT/* NOT PERMITTED *允许免费退款/*收取人民币XXX元或等值货币退票费/*不允许退款 *NO SHOW CHARGE CNYXXX OR EQUIVALENT FOR EACH FLIGHT.

*误机费：每一航班收取人民币XXX元或等值货币误机费。

A.FOR TOTALLY UNUSED TICKETS, REFUND RESIDUAL VALUE AFTER DEDUCTING REFUND FEE WITHIN 12 MONTHS FROM TICKET DATE.

客票全部未使用，自客票填开之日起，12个月内可以退票，扣除退票费，余额退还旅客。

B.FOR PARTIALLY USED TICKETS, CALCULATE THE DIFFERENCE BETWEEN THE FARE PAID AND THE FARE APPLICABLE FOR TRAVEL COMPLETED AT THE ORIGINAL TICKET DATE WITH THE SAME BOOKING CODE AND SEASONALITY. DEDUCT REFUND FEE AND REFUND THE RESIDUAL VALUE IF ANY.

客票部分已使用，使用原始出票日期相同舱位、相同季节的票价，计算已使用航程的适用票价与原付票款的差额，扣除退票费，如有余额，退还旅客。 IF THERE IS NO APPLICABLE FARE FOR TRAVEL COMPLETED, USE THE NEXT HIGHER BOOKING CODE ON SUCH SECTOR TO CALCULATE THE FARE FOR USED SECTORS. 如果对应舱位无适用的价格，则使用该航段高于该定座舱位的票价计算已使用航段的票价。 REFUND MUST BE MADE WITHIN 12 MONTHS FROM TRAVEL COMMENCING DATE. 自客票旅行之日起，12个月内可以退票。

FOR ACTUAL TRAVEL WHOLELY ON DOMESTIC SECTORS, USE THE APPLICABLE PUBLISHED NORMAL FARES TO CALCULATE THE DIFFENRENCE. 仅使用国内航段，使用该航段适用的正常公布票价计算票价差额。 NO REFUND IF UNUSED CHINA DOMESTIC COUPONS SUBMITTED ONLY. 仅剩中国国内航段，不允许退票。

C.PENALTY DISCOUNTS ARE NOT PERMITTED. 退票费无折扣。

D. CHANGING FEES ARE NOT REFUNDABLE AT ANY TIME. 变更费不允许退。

E.REFUND FEE WILL BE WAIVED IN CASE OF

-DEATH OF PASSENGER. DEATH CERTIFICATE REQUIRED.

-DEATH OF IMMEDIATE FAMILY MEMBER. DEATH CERTIFICATE REQUIRED. -INFANT WITHOUT SEAT.

下列情况可以免收退票费： -旅客死亡。需提供死亡证明。

-旅客近亲属死亡。需提供死亡证明。 -不占座婴儿。

2.VOLUNTARY CHANGES自愿变更 CHANGING FEE变更费：

*REBOOKING：*PERMITTED FREE OF CHARGE/*PERMITTED AT A CHARGE OF CNYXXX OR EQUIVALENT/*NOT PERMITTED. *变更航班/日期：*允许免费变更/*收取人民币XXX元或等值货币变更费/*不允许变更。

*REROUTING: *PERMITTED FREE OF CHARGE/*PERMITTED AT A CHARGE OF CNYXXX OR EQUIVALENT/*NOT PERMITTED.

*变更航程：*允许免费变更/*收取人民币XXX元或等值货币变更费/*不允许变更。 *NO SHOW: AT A CHARGE OF CNYXXX OR EQUIVALENT. *误机费：收取人民币XXX元或等值货币误机费。

A.FOR TOTALLY UNUSED TICKETS, RECALCULATE THE FARE FROM ORIGIN USING APPLICABLE FARE AT THE CHANGING/REISSUING DATE . 客票全部未使用，重新计算变更或换开日期适用的票价。

COLLECT THE ADDITIONAL FARE DIFFERENCE, TAXES/FEES AND PENALTY CHARGE IF ANY. CHARGE THE HIGHEST OF ALL. 收取应补付的票价和税费差额以及变更费，如有多项费用，取高收取。

NO REFUND FOR RESIDUAL AMOUNT FOR ANY CHANGES WITHIN THE SAME CABIN SERVICE.

相同服务等级之内变更如有余额不退。

IF CHANGES RESULT IN A LOWER FARE, VOLUNTARY REFUND PROVISIONS APPLY AND PURCHASE A NEW TICKET.

如果变更导致新票价低于旧票价，原客票按自愿退票处理，另购新票。

B.FOR PARTIALLY USED TICKETS, IF CHANGES INVOLVES UPSELL/UPGRADE/REROUTING/ SEASONALITY/TICKET VALIDITY, RECALCULATE THE FARE FROM ORIGIN USING APPLICABLE FARE AT THE TICKET DATE. COLLECT THE ADDITONAL FARE DIFFERENCE, TAXES/FESS ANDE PENALTY CHARGE IF ANY. CHARGE THE HIGHEST OF ALL.

客票部分已使用，如果涉及子舱位变更/提高服务等级（升舱）/航程变更/季节变更/客票有效期变更，重新计算原始出票日期适用的票价。 COLLECT THE ADDITONAL FARE DIFFERENCE, TAXES/FESS ANDE PENALTY CHARGE IF ANY. CHARGE THE HIGHEST OF ALL. 收取应补付的票价和税费差额以及变更费，如有多项费用，取高收取。 NO REFUND FOR ANY RESIDUAL AMOUNT. 如有余额不退。

C.ALL CHANGES MUST BE MADE WITHIN TICKET VALIDITY. 变更必须在客票有效期之内。

D.PENALTY DISCOUNTS ARE NOT PERMITTED.

变更费无折扣。

E.PENALTY CHARGES ARE COLLECTED PER TRANSACTION AND ARE NOT REFUNDABLE. 每次变更时均要收取变更费，且变更费不退。 F.PENALTY CHARGE WILL BE WAIVED IN CASE OF

-DEATH OF PASSENGER. DEATH CERTIFICATE REQUIRED.

-DEATH OF IMMEDIATE FAMILY MEMBER. DEATH CERTIFICATE REQUIRED. -INFANT WITHOUT SEAT.

- ONLY CHANGING FLIGHT/ DATE ON CHINA DOMESTIC SECTORS. - FIRST BOOKING FOR OPEN SECTOR. 下列情况可以免收变更费： -旅客死亡。需提供死亡证明。

-旅客近亲属死亡。需提供死亡证明。

-不占座婴儿。

-只变更中国国内段航班或日期。 -OPEN客票初次定座。

国际客票自动出票指令及SITA AIRFARE常用指令速查表

1、国际客票自动出票指令DFSQ:A指令输入格式

? 免费行李额

航段改为4件

>DFSQ:A/3PC

>DFSQ:A/30KG01,25KG04 >DFSQ:A/30KG

>DFSQ:A/3PC01-03,30KG04

? 特殊代理费率

>DFSQ:A/C6.00

? 旅客序号（加在最后）

所有航段免费行李额改为3件

第1航段的行李额改为30公斤，第4航段的行李额改为25公斤

所有航段免费行李额改为为30公斤 第1到第3航段的免费行李额改为3件，第四航段改为30公斤

指定代理费率为6%

>DFSQ:A/3PC01-02,4PC04 第1，2航段的免费行李额改为3件，第四

>DFSQ:A/P2

? 多种选项混合使用

>DFSQ:A/C6.00/30KG01,3PC02-03/P2

2、自动存储票价的QTE/QTP指令格式

? 出票航空公司（必须输入） >QTE:/CA ? 折扣代码

>QTE:CH/CA >QTE:IN/CA

? 运价基础 Fare Basis

>QTE:*KKXABO/CA ? 运价类型 >QTE:/CA/NEGO

指定将运价存储给第二名旅客

指定代理费率为6%、免费行李额第一航段30公斤、第二第三航段3件，并将票价指定存储给第二名旅客

使用CA票证进行出票

计算儿童折扣票价 计算婴儿折扣票价

计算运价基础为KKXABO的票价

计算NEGO协议票价。运价类型可以为：NEGO/P(PRVT)/N(NORM)/S(SPCL)/G(GRPF)

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