that judges will spend less time on each case and parties will more readily settle before trial when they realize the adequacy of their claims and their opponents' evidence. Unfortunately, at least one study has shown that pretrial conferences actually use more judicial time than they save， rarely result in pretrial settlements, and actually result in higher damage settlements. Many states have now established another method, small-claims courts, in which cases over small sums of money can be disposed of with considerable dispatch. Such proceedings cost the litigants almost nothing. In California, for example, the parties must appear before the judge without the assistance of counsel. The proceedings are quite informal and there is no pleading - the litigants need to make only a one-sentence statement of their claim. By going to this type of court, the plaintiff(原告) gives up any right to a jury trial and the right to appeal the decision. In coming years, we can expect to see more and more innovations in the continuing effort to correct a situation which must be corrected if the citizens' who have valid claims are going to be able to have their day in court.
--------------------------------------------------------------------------------
In recent years, Israeli consumers have grown more demanding as they've become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to \\wakes up in the morning and says, 'Let's be nicer,'\says Itsik Cohen, director of a consulting firm. \
Privatization, or the threat of it, is a motivation as well. Monopolies that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls \phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, \wanted revenge for all the years of bad service.\The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless EI AI Airlines, which already at auction, has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, \For the first time, praise outnumbers complaints on customer survey sheets. --------------------------------------------------------------------------------
1. It may be inferred from the passage that _____.
A . Israeli customers prefer foreign products to domestic ones B . the tourist industry has brought chain stores to Israel C . wealthy Israeli customers are hard to please D . customer service in Israel is now improving
提交的答案:customer service in Israel is now improving 正确答案:customer service in Israel is now improving
题目详解:本文是一篇说明文。作者通过描述人们消费意识的变化来说明社会观念的变化
2. In the author's view, higher service standards are impossible in Israel _______. A . if there's no competition among companies B . without strict routine training of employees
C . if customer complaints go unnoticed by the management D . unless foreign companies are introduced in greater numbers
提交的答案:if there's no competition among companies 正确答案:if there's no competition among companies
题目详解:依据问题中\service standards are impossible\和第一段最后一句中的\happens without competition\的提示，判断出与选项中的\there's no competition among companies\含义相关。
3. If someone in Israel today needs a repairman in case of a power failure, _____________. A . the appointment takes only half a day to make B . they only have to wait half an hour at most C . it's no longer necessary to make an appointment D . they can have it fixed in no time
提交的答案: they can have it fixed in no time
正确答案:they only have to wait half an hour at most
题目详解:依据第二段文章重点描述了\的消失和 the revengeful (报复的) consumer（垄断和消费者的报复心理）的关系， suddenly stopped requiring users to wait half a day for a repairman\等说明了服务意识的增强\的提示，判断出选项中的\wait half an hour at most\符合题意。
4. The example of EI AI Airlines shows that __________.
A . revengeful customers are a threat to the monopoly of enterprises
B . a good slogan has great potential for improving service a good slogan has great potential for improving service
C . staff retraining is essential for better service
D . an ad campaign is a way out for enterprises in financial difficult
提交的答案:revengeful customers are a threat to the monopoly of enterprises 正确答案:revengeful customers are a threat to the monopoly of enterprises
题目详解:依据第二段的倒数第二句\，?retrained its employees to?\的提示，判断出选项中的\符合题意。
5. Why did Bezaq's international branch lose 40% of its market share? A . Because customers were dissatisfied with its past service. B . Because the service offered by its competitors was far better. C . Because the rates it offered were not competitive enough.
D . Because it no longer received any support form the government.
提交的答案:Because customers were dissatisfied with its past service. 正确答案:Because customers were dissatisfied with its past service.
题目详解:根据第二段第二句\phone company, its international branch lost 40% of its market share,\和\的提示，判断出与选项中的\customers were dissatisfied with its past service\含义相关。 3.
The decline in moral standards -- which has long concerned social analysts---, has at last captured the attention of average Americans. And Jean Bethke Elshtain, for one, is glad. The fact that ordinary citizens are now starting to think seriously about the nation's moral climate, says this ethics professor at the University of Chicago, is reason to hope that new ideas will come forward to improve it. But the challenge is not to be underestimated. Materialism and individualism in American society are the biggest obstacles. \rooted in the national consciousness,\disintegration of traditional communities, in which neighbors looked out for one another, she says. With today's greater mobility and with so many couples working, those bonds have been weakened, replaced by a greater emphasis on self. In a 1996 poll of Americans, loss of morality topped the list of the biggest problems facing the U. S. And Elshtain says the public is correct to sense that: Data show that Americans are struggling with problems unheard of in the 1950s, such as classroom violence and a high rate of births to unmarried mothers. The desire for a higher moral standard is not a lament for some nonexistent \age\Elshtain says, nor is it a wishful longing for a time that denied opportunities to women and minorities. Most people, in fact, favor the lessening of prejudice. Moral decline will not be reversed until people find ways to counter the materialist \bought.\
--------------------------------------------------------------------------------
1. Professor Elshtain is pleased to see that Americans _________. A . have adapted to a new set of moral standards B . have realized the importance of material things C . have adapted to a new set of moral standards
D . are awakening to the lowering of their moral standards
提交的答案:are awakening to the lowering of their moral standards 正确答案:are awakening to the lowering of their moral standards
题目详解:根据第一段第一句中\decline in moral standards-- which has long concerned social analysts-- has at last captured the attention of average Americans 长期以来使社会学家担心的'道德沦落问题'终于引起了普通美国人的注意\的提示，判断出与选项中的\awakening to the lowering of their moral standards\语义相关。
2. The moral decline of American society is caused mainly by __________. A . underestimating the impact of social changes B . the self-centeredness of individuals
C . the prejudice against women and minorities
D . its growing wealth
提交的答案:the self-centeredness of individuals 正确答案:the self-centeredness of individuals
题目详解:根据第三段第三句中\the national consciousness 以我为中心的思想在民族意识中根子很深\的提示，判断出与选项中的\语义相关。
3. Which of the following characterizes the traditional communities? A . Emphasis on individual effort. B . Great mobility.
C . Concern for one's neighbors. D . Ever-weakening social bonds.
提交的答案:Concern for one's neighbors. 正确答案:Concern for one's neighbors.
题目详解:根据第四段第一句中\在传统的社会团体中，邻居总是相互关照\的提示，判断出与选项中的\语义相关。
4. In the 1950s, classroom violence ________. A . attracted a lot of public attention B . was something unheard of
C . began to appear in analysts' data
D . was by no means a rare occurrence she says.
提交的答案:was something unheard of 正确答案:was something unheard of
题目详解:根据第5段第2句中\美国人面对着二十世纪五十年代从来没有听说过的问题\的提示，判断出与选项中的\something unheard of\语义相关。
5. According to Elshtain, the current moral decline may be reversed _______. A . if less emphasis is laid on material things B . when women and men enjoy equal rights C . when people rid themselves of prejudice D . if people can return to the \
提交的答案:if less emphasis is laid on material things 正确答案:if less emphasis is laid on material things
题目详解:根据最后一段第一句中\people find ways to counter the materialist 除非人们认识到唯物主义的重要性\的提示，判断出与选项中的\less emphasis is laid on material things\语义相关
4.
No one knows exactly how many disabled people there are in the world, but estimates suggest the figure is over 450 million. The number of disabled people in India alone is probably more than double the total population of Canada. In the United Kingdom, about one in ten people have some disability. Disability is not just something that happens to other people: as we get older, many of us will become less mobile, hard of hearing or have failing eyesight. Disablement can take many forms and occur at any time of life. Some people are born with disabilities. Many others become disabled as they get older. There are many progressive disabling diseases. The longer time goes on, the worse they become. Some people are disabled in accidents. Many others may have a period of disability in the form of a mental illness. All are affected by people's attitude towards them. Disabled people face many physical barriers. Next time you go shopping or to work or visit friends, imagine how you would manage if you could not get up steps, or on to buses and trains. How would you cope if you could not see where you were going or could not hear the traffic? But there are other barriers: prejudice can be even harder to break down and ignorance inevitably represents by far the greatest barrier of all. It is almost impossible for the able-bodied to fully appreciate what the severely disabled go through, so it is important to draw attention to these barriers and show that it is the individual person and their ability, not their disability, which counts.
--------------------------------------------------------------------------------
1. The first paragraph points out that ______. A . there are many disabled people in the world B . it is impossible to get an exact figure of the wor C . the number of disabled people in India is the grea D . India has much more disabled people than Canada
提交的答案: the number of disabled people in India is the grea 正确答案:there are many disabled people in the world
题目详解:依据第一段中\、over 450 million、more than double\等数量的词\的提示，判断出与选项中的 \含义相关。
2. The key word in Paragraph 4 is ______. A . prejudice B . barriers C . ignorance D . disability
提交的答案:barriers 正确答案:barriers 题目详解:第2、3段介绍了\可能遇到的困难，如：less mobile, hard of hearing
百度搜索“77cn”或“免费范文网”即可找到本站免费阅读全部范文。收藏本站方便下次阅读，免费范文网，提供经典小说综合文库浙大宁波理工第二期英语平台阅读部分原文加答案(4)在线全文阅读。
相关推荐：