文档名称: F5 BIG-IP V9产品的常见问题处理手册
Installing the operating system and restoring the configuration data to a new system
To install the operating system and restore configuration data to a new system, perform the following steps: 1. Network boot the system software from the CD-ROM drive.
2. After the system software installs, reboot the system by typing the following command: reboot
3. Connect to the serial port.
4. From the command line,type the following command: config
5. Follow the prompts to configure the system with an IP address. 6. Copy the UCS archive file to the system.
7. Set the hostname of the system to match the hostname of the system on which the UCS archive was created, by typing the following command: 8. hostname
Important: If you do not set the hostname to match the original hostname, the configuration restoration will fail.
9. Restore the configuration from the UCS archive, by typing the following command, replacing
Important: If you are restoring the backup on a different device than the system on which the backup was created, such as an RMA system, the configuration load will fail with a license error, and a BigDB.dat load error similar to the following will be displayed: b config install /var/local/ucs/backup.ucs
Installing full configuration on host bigip1.askf5.com Saving active configuration... Creating UCS for config save request...
Dec 8 12:00:00 bigip1 mcpd[2395]: 01070608:0: License is not operational (expired or digital signature does not match contents). Loading the new /config/BigDB.dat failed.
01080023:3: Error return while getting reply from mcpd: 0x1070370, 01070370:3: Failover (redundant mode) is not licensed. After updating your license, run loaddb -local /config/BigDB.dat.cs
10. If you are running BIG-IP version 9.x software on a 1500, 3400, 6400, 6800, or 8400 hardware platform, type the following command to verify that the new or replaced SSH keys from the UCS file are synchronized between the BIG-IP and the SCCP: keyswap.sh sccp
11. Reboot the system, by typing the following command: reboot
If you installed this system on the same device on which the backup was created, after the system reboots, it will load the restored configuration; however, if you restored the backup on a different device, and received the errors noted in step 9, then perform steps 12 and 13:
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文档名称: F5 BIG-IP V9产品的常见问题处理手册
12. Re-license the system.
13. Finish loading the BigDB.dat information by typing the following command: loaddb -local /config/BigDB.dat.cs
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文档名称: F5 BIG-IP V9产品的常见问题处理手册
第6章 技术支持相关问题
6.1. 寻求F5技术支持时，要提供哪些信息与资料？
一般来说，如果要寻求F5的技术支持(不论是F5第三方技术支持中心或F5全球技术支持中心)，都要准备以下信息：
1、
产品序列号(在BIG-IP机架安装耳朵的边上以bip开头的字串)，产品序列号是判断设备是否在服务有效期内；
2、
Qkview输出文件：里面包含了BIG-IP的配置信息及日志信息。如果是双机，则两台机器的qkview输出文件都需要提供；
3、 4、 5、 6、
故障描述；
网络拓扑及IP地址说明；
如果必要，还需要提供TCPDUMP的抓包文件，并指出数据包异常现象； 如条件允许，对技术支持人员开放远程访问权限。
6.2. 如何获得更多关于F5产品的技术支持资料、如何查找故障处理
办法？
登陆http://ask.f5.com，只需简单注册一下即可下载F5产品的用户手册、并可以用提问的方法查找问题的答案。
其中常用的F5 BIG-IP用户手册可以从http://tech.f5.com/home/bigip-next/manuals/index.html#ltm 中找到，例如BIG-IP网络与系统管理指南“BIG-IP Network and System Management Guide”--
http://tech.f5.com/home/bigip-next/manuals/bigip9_2_3/bigip9_2_3mgmt/nsm_guide_923.pdf，
BIG-IP流量管理解决方法指南“Solutions Guide for BIG-IP Traffic Management Systems”--
http://tech.f5.com/home/bigip-next/manuals/bigip9_2_2/bigip9_2_2sol/sol_guide.pdf。
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文档名称: F5 BIG-IP V9产品的常见问题处理手册
6.3. 如果BIG-IP系统损坏(非硬件故障)，如何重装系统？
需要通过网络重装系统，安装方法请参考“http://tech.f5.com/home/solutions/sol4411.html”--Reinstalling system software from a network boot server。
常见的安装方法有VMware重装、SCCP重装，均可以参加相关的傻瓜操作
书；
另外，如果设备的操作系统完全损坏，无法通过VMware或者SCCP进行重
装的时候，需要将系统的ISO文件刻成光盘，通过外置光驱接到设备的USB口上，启动设备，即可进行全新安装。
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文档名称: F5 BIG-IP V9产品的常见问题处理手册
6.4. BIG-IP发生硬件故障以后的更换流程？
客户提出更换申报 客户更换申报是 客户将损坏产品提交付F5的代理商 否 代理商交付到 AQSIQ 海关清关 代理商将坏件交付F5原厂 F5将新的替换产品送出 海关清关 交付到代理商 替换产品交付到客户
6.5. 如何进入单用户模式Solution ID: SOL4178 Booting BIG-IP in
single user mode
Products: ASM versions 9.2 - 9.2.3 GTM versions 9.2.2 - 9.2.3 LCM versions 9.2.2 - 9.2.3
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