跨文化商务交际 IBC Chapter 4

Chapter4 Perceiving Nonverbal Communication

I. The Basics of Nonverbal Communication

1. Defining nonverbal communication

Definition of nonverbal communication:"Communication without the use of words."

2. Comparing verbal and nonverbal communication Verbal：structured, linguistic and clear

Nonverbal：unstructured, nonlinguistic and ambiguous.

Verbal: conscious, discontinuous, acquired and controllable

Non-verbal: subconscious, continuous, natural and uncontrollable

II. Cultural Impact on Nonverbal Communication

Classifications of nonverbal behaviors:

1. Body Movement

posture (姿势）—— standing, sitting, squatting，etc. P.130

gesture （手势，举止）—— V, illustrators, regulators, affect display (hand gestures p.132-133)

facial expressions —— smiling and laughing, showing anger (frowning, shouting, gesturing)

2. Eye Contact (Table 4-1. p.138)

3. Touch —— touch culture and non-touch culture

When used properly, touch can create feelings of warmth and trust; when used

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