管理英语2作业答案.(4)

解析：promise to do sth.意为“答应某人做某事”，promise是及物动词，后面要用不定时短语作宾语，所以正确答案应该是C。

17. When stating problems, we can make a _____ with those from last year. A. comparing B. compare C. comparison 答案：C

译文：当阐述问题时，我们可以与上年度存在的问题进行比较。 解析：短语make a comparison意为“进行比较”，所以答案是C。

18. When reading the annual report, we should look out ______ the areas where the company did not comply with the regulations. A. at B. for C. on 答案：B

译文：当阅读年度报告时，我们应留心那些公司违反法规的情况。

解析：短语look out for意为“留心、提防”；look out at意为“向外眺望”；look out on意为“面临”。根据语境，所以答案是B。

19. If I _____ you, I _____ more attention to the independent auditors’ report and financial statements in the annual report. A. was; shall pay B. am; will pay C. were; would pay 答案：C

译文：如果我是你，我会更关注年度报告里的独立审计师报告和财务报表。

解析：在虚拟语气中，不管什么人称，be动词都要用were的形式，正确答案应该是C。 20. — Did the medicine make you feel better? — No. The more , I feel. A. medicine I take; and the worse B. medicine I take; the worse C. I take medicine; worse

答案：B

译文：— 这个药有没有让你感觉好些？ — 没有。我越吃这个药，感觉越不好。

解析：此题考点是the more… the more…的结构，表示“越…….越…….”而且在这个句型中，前后分句都要用陈述句的语序。答案A中多了一个and；答案C前半句中medicine这个中心词应该接在the more后面，I take后置作定语修饰medicine，后半句应该多加一个the。所以答案是B。

三、阅读理解（共40分，每小题4分）

21-25题：阅读短文，从A、B、C、D、E五个选项中选出一个正确答案，并将答案序号写在答题纸上。 Passage 1

Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details.

There are some suggestions for you to hold a successful event. Decide upon your target audience. The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc. Make a list of details. When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you don’t overlook things.

Have a clear purpose. When you plan an event, you should clearly define its purpose, because the following decision should support it.

Do not clash. Check the calendar. Don’t clash with holidays or popular vacation times. Know your limitations. You should be aware of your weakness such as budget or time. If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work.

21. Which of the following statement is NOT true according to the passage? A. To know your target audience first helps you plan your event better.

B. To check the calendar carefully will avoid time conflict.

C. Know the limitation means you should know the audience’s limitation. 1.

Which is not the factor of holding a successful event?

A.A clear purpose B.A list of details C.A invitation

23. According to the passage, what is the key factor to make your event successful? 1. 2. 3.

Leadership. Details.

Plenty of planning time.

24. What is the best title for this passage? A. Details- the key to the success of an event.

B. Successful and memorable events don’t just happen. C. How to plan successful events.

25. What is the purpose of making list of details? A. Make sure not overlook things B. To follow decisions C. To have a clear purpose 解析： 1.

这是一道判断题。哪一个不符合原文。答案A和B都在原文中有，答案C中Know the limitations是为了知道自己的条件有限来做出符合现实客观条件的计划和安排而不是为了知道参加者们的限制条件。因此选项C 为正确答案。 2.

这是一道细节题。此题题干问的是哪一项不是举办活动的重要影响因素，答案A在原文第四段的第一句，B是第三段的第一句，而C没有出现，可以判断选项C 为正确答案。这是一道细节题。

23. 这是一道细节题。此题题干问的是根据文章，哪一项是最重要的影响因素，最根据文章中，只有B出现在了文中，而A，领导能力，C,准备时间都不在原文中出现，所以选择B。 24. 这是一道总结题。整篇文章通篇都在讲如何组织一场成功的活动，A答案太片面，只有Details并不是关键，所有的因素才是组成成功活动的因素，B答案，只是陈述了现实状况，而不是文章的重点。可以判断选项C为正确答案。

25. 这也是一道细节题，题干问为了制定详细的细节目标是什么，答案A出现在文中的第三段的第三句。所以A为正确答案。

26~30题：根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。 Passage 2

Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.

1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.

2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.

3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.

4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.

5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.

You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.

26. Hotel customers and hotel staff think the same about breakfast.

27. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.

28. It’s not necessary to know about the customers’ needs and preferences. 29. Questionnaires are useful in getting feedback from customers. 30. Front-line staff have nothing to do with improving customer service. 解析：

26. 这是一道细节题。此题信息对应文章第二段的最后一句话，即“当饭店顾客和饭店员工被问及……的时候，答案是截然不同的”，所以选F。

27. 这是一道推断题。文章第三段提到自己扮演顾客来体验你们提供的服务是否令人满意，这种方法是最明显却最少被使用的方法。由此可以推断顾客好的体验意味着你们的服务令人满意，反之亦然。所以选T。

28. 这是一道推断题。此题对应文章第四段，利用焦点小组是为了了解顾客的喜好，从而提高自己的服务水平。所以选F。

29. 这是一道细节题。从文章第五段“they work well”可以得知问卷调查是很管用的。所以选T。

30. 这是一道推断题。对应文章第六段内容，“一线员工是最可靠也是花费最少的信息来源”，可见一线员工对提高顾客服务有很重要的作用而不是毫无关系，所以选F。

四、翻译（每小题4分，共20分）

31~35题：英译汉，从A、B、C三个选项中选出一个最佳答案，并将答案序号写在答题纸上。

31. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale.

A. 坏雇员不只是会浪费你的时间和金钱，但是也影响队伍的精神和公司风气。

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