JD- Product Service Engineer

Position Title

Business

Product Service Engineer

Energy Sub-Business/Functional

Dept Energy Services Location

ShenYang

Position Title Product Service Engineer Job Band

LP Band

Regular

Kevin Spengler

Employee Type

Hiring Manager Name Openings (quantity) 6

HR Manager Name Susan Wang Responsibility:

Respond to internal and external customer requests for technical issue resolution , using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.

Escalate issues as required acting as the liaison between the field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.

Lead and program manage root cause analysis activities for product technical issues. Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issue. Document technical data generated by the assigned project consistent with engineering policies and procedures

Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments.

Travel to customer locations to 1) support customer technical review meetings and present recommendations to champion GE’s commitment technical solution 2) support

unplanned/forced outages to meet availability goals 3) provide commercial teams with technical support for sales and services proposal activities.

Plan and provide engineering technical oversight (Outage Excellence) to the Contractual Services and Field Services teams during planned outages to meet availability goals

Provide engineering leadership and technical guidance for all new unit installations in the region (Red Flag Review process) during the commissioning phase to meet safety, quality, and timeliness goals.

Partner with the Services Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions

Requirement:

Bachelor’s degree in Mechanical or Electrical Engineering

+2 years’ experience in Gas Turbine, Steam Turbine, Generator, Accessory and/or Control systems

Willing to work off hours and weekends to support emergency issue resolution Strong written and verbal English skills Desired Requirements:

Experience in a matrix leadership environment Experience working directly with customers. Engineering Masters degree

Green Belt certified (GE Employees only).

Strong technical aptitude, including applicable engineering tools and systems Strong oral and written communication skills Strong interpersonal and leadership skills Experience working with field data and information Strong Microsoft Office and PC skills

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