Exercises for Chapter 1-8
True or false
1. As long as a message is clearly stated, audiences will respond to it the same way regardless of who is delivering the message.
Answer: False
2. Put good news first when describing the benefits of what you have to say to an audience.
Answer: True
Negative messages should include audience benefits.
Answer: False
3. \receive a $1,000 bonus!\ This sentence is an example of an extrinsic motivator.
Answer: True
4. To develop the best possible reader benefits for a message, you should brainstorm
as many benefits as you can and then pick those that you can develop most effectively. Answer: True
5. Goodwill is important externally but does not need to be considered when communicating with people within an organization.
Answer: False
6. Goodwill is not important in government organizations.
Answer: False
7. The word “you” should be used in all business messages in order to convey the you-attitude.
Answer: False
10. Revisions for you-attitude should not change the basic meaning of the sentence.
Answer: True
11. \not the reader, and therefore makes the reader feel excluded.
Answer: False
12. Completely avoid the use of \
Answer: False
13. It is more important to eliminate the word “I” from paper documents than from e-mail messages.
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Answer: True
14. When your audience is at fault, use passive verbs and impersonal expressions to avoid blaming the audience.
Answer: True
15. It is preferable to use active verbs rather than passive verbs in a negative situation when the audience is at fault.
Answer: False
16. The term “Asian” is currently more acceptable than the term “Oriental” when referring to this people group.
Answer: True
17. \need for document editing.
Answer: False
18. Infinitives and gerunds can be used to make sentences shorter and smoother.
Answer: True
19. Your writing will be more readable if you vary the length of your sentences in a single document.
Answer: True
20. Complex sentences have one main and one subordinate clause and are good for showing logical relationships.
Answer: True
21. Latin Americans didn't buy the Chevy Nova because \doesn't go.\
Answer: True
22. “The new plan will be implemented beginning October 1st” is an example of a sentence that uses a passive verb.
Answer: True
23. Passive verbs must be in the past tense.
Answer: False
24. Using nouns rather than verbs to carry the weight of sentences makes business writing easier to read.
Answer: False
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25. “We must decide by Monday” is preferable to “We must reach a decision by
Monday” because a verb rather than a noun carries the weight of the sentence.
Answer: True
26. Good writing can be both concise and lengthy at the same time.
Answer: True
27. Infinitives and gerunds can be used to make sentences shorter and smoother.
Answer: True
28. The words \without changing its meaning.
Answer: True
29. Good writers mix simple, compound, and complex sentences in a single document to make it more readable.
Answer: True
30. Complex sentences have one main and one subordinate clause and are good for showing logical relationships.
Answer: True
31. A good paragraph has unity; that is, it discusses only one idea or topic.
Answer: True
32. The word “consequently” is a transition word that can be used to show cause and effect.
Answer: True
33. The word “similarly” is a transition word that can be used to present a contrasting idea.
Answer: False
34. Layout is something that should be considered during the revision stage.
Answer: True
35. People from different cultures are different and do things differently, but people within a single culture are the same.
Answer: False
36. Managers often need international experience if they want top-level jobs.
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Answer: True
37. Race, ethnicity, age, and religion are all sources of diversity.
Answer: True
38. In low-context cultures, context is less important; most information is explicitly spelled out.
Answer: True
39. High-context cultures rely more on words to communicate than low-context cultures do.
Answer: False
40. The low-context culture is more direct and confrontational than the high-context culture.
Answer: True
41. Nonverbal communication is communication that uses words.
Answer: False
42. People use body language to signal their interest level and emotional involvement.
Answer: True
Multiple Choices
1. When preparing a message for a large, diverse audience, you must A) request audience participation. B) include multiple visual aids. C) look for common denominators that tie members of the group together. D) compose an e-mail informing the audience of your timeline.
Answer: C
2. An oral message is preferable to a written one when you want to
A) present many specific details. B) minimize undesirable emotions.
C) resolve conflicts and build consensus. D) present extensive and complex data.
Answer: C
3. A written message is preferable to an oral one for all of the following EXCEPT A) presenting extensive or complex financial data.
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B) discussing many specific details of a law, policy, or procedure. C) minimizing undesirable emotions. D) getting an immediate response.
Answer: D
4. When an audience feels your message is unimportant to them, you should
A) use threatening language to show the seriousness of the matter. B) make any action requested as easy as possible to accomplish. C) avoid imposing deadlines for action.
D) make the message long and detailed so perhaps something will catch their attention.
Answer: B
5. When you must write to someone who has negative feelings about your
organization, your position, or you personally, you should NOT A) use language that could seem arrogant or condescending. B) develop logic and use objective reasoning. C) avoid mentioning any reader benefits. D) use a positive emphasis to counteract the natural tendency to sound
defensive. Answer: C
6. \ Indicate the alternative that both correctly evaluates the sentence and correctly explains the reason for the evaluation. A) Lacks you-attitude because it uses a passive verb B) Good you-attitude because it focuses on what the reader will receive C) Good you-attitude because it stresses what the writer wants the reader
wants to know
D) Lacks you-attitude because it does not specify what the order is or when it
will arrive
Answer: D
7. Which of the following statements most effectively applies the you-attitude?
A) “We began processing your application today.” B) “Your application is now being processed.”
C) “We will have your application processed by next Thursday.” D) “Your application will be processed by next Thursday.”
Answer: D
8. \ Indicate the alternative that both correctly evaluates the sentence and correctly explains the reason for the evaluation. A) Lacks you-attitude because it begins with the word \ B) Lacks you-attitude because it talks about the writer's emotion C) Good you-attitude because it empathizes with the reader
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