going to punish on my website.
P You must give me your web address.
A Better than that, I can give you my business card…And what about you?Are you still in human resources?
P Yes ,I am.. I?ve moved to the head office,and I?m the manager there.So now I?m even busier than ever…
5.2 Career changes
F Hello.It?s nice to see you again.You?re looking well.
B Thanks !I?m well. I?ve just come back from the Turin Book Fair. F Ah!One of your favourite events.How did it go?
B Oh,the fair was quite a success.We had a lot of interest in a new series of science titles that we?ve published.And I met up with some old friends.Do you remember Nuno,from Lisbon?Yes,all in all ,it was very pleasant.And I do enjoy Italian food.
F It?s delicious,isn?t it?Well then ,Berndt,has this been a good year for you?
B Yes,it has.We?ve done really well in Western Europe-we?ve sold more books than ever before.And we?ve started distributing in countries in Eastern Europe as well-for example ,in Poland and Hungary.Poland is doing very well.The demand for our books has been almost as high as in Spain and Portugal.
F That?s great! I can see you?ve been very busy. B Well ,of course!You know me.
F So,what?s next then? I?m sure you?ve got something new planned.
B Well,we?re going to move the actual printing to Slovakia.We have a new contract with a printing company in Bratislava.They?re going to take over about 80 per cent of our book printing next year.It?s going to cut our costs considerably,I hope. F What a coincidence! I?ve just been to Bratislava.
B Well, I?m going to be there next month. I?m going to discuss the contract with the printers.And after that, I think I?m going to take a few day?s holiday. It?s been a very busy year.
5.3 Negotiating a bank loan
BM OK,well, I?ve got all the paperwork here for your loan application .Everything seems to be in order.Let?s just have a look at your business plan.Perhaps you could tell me about your ideas?
JH Yes,of course.We plan to make fruit drinks,from 100 per cent fruit-no extra sugar,or additives or ?E? numbers.At the moment,we?ve only got a couple of flavours,strawberry and pear,but we want to expand our range to include more flavours.
BM You say that you?ve got some flavours.Have you already started making and selling your drinks?
JH Only on a small scale,but they?re selling really well and we can?t keep up with demand.
BM Right,so why exactly do you want a loan?Are you going to expand your range or increase you production?
JH Well,both,we hope.
BM And how do you plan to sell the drinks?Direct to the public?
JH No,we?re going to sell through other companies.You know,in cafés,snack bars,at outlets in airports and railway stations.We?ve already had talks with the catering company that runs the
?Travel Snack?chain.They?re going to stock our drinks in their main outlets/ BM And are you going to be able to expand quickly?
JH I think so,because we?re going to keep everything simple.We plan to use the same basic plastic bottles that we?ve used until now,and we?re going to use the fruit that is easily available locally.Our production process is very simple too.
BM OK,what about your market?Who do you think is going to be your main market?
JH So far most of our customers have been young people-you know,students,teenagers,people who are interested in drinking something healthy and natural .So we?re going to try to consolidate that market. I don?t think it?s a good idea to change our strategy at the moment. BM What kind of marketing have you done?
JH A friend of ours has designed a great website for us,and I think we?re going to focus on the Internet for the moment.
BM OK,so let?s look at these figures in more detail…
Module 6 6.1 Flight problems
1
We got to the airport 30 minutes before the plane was due to take off,and we went straight to the check-in desk.First,the man at the desk said that the plane was already full because the flight was overbooked ,so we couldn?t get on.
But then he changed his story.He said there were empty seats on the plane,but we were late and the check-in desk was closed.So we missed our plane and we had to buy two tickets for another flight.You see,if the flight is overbooked,they give you a seat on a later one-but if you arrive late,you lose your money. I bet the man at the desk was lying. 2
I called the airline to ask if my flight was on time ,and the man said that there might be a delay because of the snow,But when I arrived at the airport ,there were no flights.The woman at the information desk told me to go back to my hotel and wait.She said they were going to close the airport,and she didn?t know for how long. 3
I couldn?t complain about anything.The airline sent a taxi to collect me from my hotel.At the airport,they took me straight to the desk to check my case in. I didn?t have to wait.Then they let me sit in the First Class Lounge,even though I didn?t have a first class ticket.The woman in the lounge said she would bring me some food from the buffet if I was hungry .Then ,when it was time to go ,they pushed my wheelchair all the way to my seat on the plane ,And during the flight,they couldn?t do enough for me. 4
There?s one every week.If it?s not the baggage handlers,it?s the flight attendants,or even the pilots .The last time I travelled,it was the air traffic controllers.Oh ,but they weren?t stopping for the whole day,just for four hours,just long enough to cause absolute chaos .The announcement said there would be no cancellations that day ,only delays.But that meant that I missed my connecting flight in Frankfurt and had to fly out to Chile the following day.
6.2 At the hotel
1
R Good afternoon.Carlton Hotel.How may I help you?
G Yes,hello. I?m phoning to check if my online booking went through . I haven?t received any confirmation.
R When did you make your booking? G Last Tuesday,the 14th.
R Could I have your name,please? G Yes,it?s Johanson.
R Let me see.Yes,Mr Johanson,we have a booking for you for Thursday,the 23rd,for one night. G Good.Thank you. 2
P Can I help you with your luggage,Madam?
G Yes,please. I?ve got some very heavy suitcases.They?re over there,on the right. P Here you are, Madam.Which is your room?
G I?m sorry,these two big suitcases aren?t mine.And this small one isn?t mine either. P They were the only suitcases on the right.
G Oh, I meant to say ?on the left?.One big suitcase and two small ones. I?m terribly sorry. P No problem,Madam. 3
G Who?s there?
C It?s Alice,the chambermaid. …Good morning ,Sir.May I clean your room now?
G Yes,of course. I?m going out now.Er…the reception desk said I could give you my laundry.Is that right?
C Yes,that?s right.Just leave your laundry in this bag.
G I need this pair of trousers cleaned. I?d like to wear them this evening .Do you think they will be ready by then?
C I?m sure we can manage that,Sir.What time this evening? G I?ll need them before eight o?clock. C That?s no problem. G Thank you very much. 4
W Are you ready to order,Sir?
G No, I just can?t decide.What would you recommend? W Well,would you prefer meat or fish?
G I don?t really want meat or fish today. I?d like some vegetables.
W Then maybe you would like to try our dish of the day. It?s made with local organic vegetables.
G Yes,that?s sounds nice.And a glass of red wine,please. 5
S Hello,Business centre.This is Christine speaking.How may I help you? CS I?m in the main conference room and I?ve got a bit of a problem.
S What?s the problem exactly?
CS Well , I?ve connected my computer to the video projector,and the Internet also seems to be working ,but at this speed I won?t be able to give my presentation. I need a faster connection. S I?ll call the technician,Madam.
CS Thank you .And ask him to come immediately . I?m getting nervous. S I?ll get him to come as soon as possible. 6.3 Arranging business travel
1
The next train to depart from platform six is the seven fifty-five to Manchester. 2
The eight fifteen Glasgow to London coach is now ready for boarding.Please make your way to the coach immediately. 3
Network Southwest apologies for the late arrival of the Bristol Express.This train will now arrive at twenty-three fifteen. 4
Due to a baggage handlers?dispute,all remaining flights today have been cancelled.There will be no flights until oh seven hundred hours tomorrow morning. 6.4 Arranging business travel
TA Good morning.Langton Travel.Can I help you?
J Good morning.Yes. I?d like to book a flight to Paris Charles de Gaulle Airport,from London Heathrow,for tomorrow night. TA For how many people?
J One adult. I see there?s an Air France flight at 20.15.
TA Let me see,20.15.Here we are ,flight AF2271..I?m afraid the flight is fully booked…but I see that there are still places on the six o?clock flight. J No,that?s too early.
TA Well,there?s a British Airways flight at 19.40. J No, that?s also too early. I wanted a flight after 8pm.
TA Well,the British Airways flight is fully booked anyway. I?m afraid the Air France flight is the only one after eight o?clock.
J What about Wednesday morning?He needs to land at Charles de Gaulle by 9am.
TA Both Air France and British Airways have flights arriving at ,or before ,9am.The BA flight leaves at 6.20 and arrives at 8.25,whereas the Air France flight leaves later but gets there at 9am exactly.Do you have any preference?
J Well,the British Airways flight gives him more time.Is there a seat still available on that one? TA Yes,there is a seat available.Would you like to make a booking? J Yes,please.
TA Can I have the passenger?s name,please?
J Yes ,it?s Mr Michael,M-I-C-H-A-E-L,Burnett,B-U-R-N-E-doubleT. TA Do you have an account with us? J Yes,the account code is LTBC1784.
TA Thank you.OK,the booking is for one passenger on British Airways flight BA395 at 06.20. J Let me take a note of that.Flight BA395,at 06.20. TA That?s right.
J Could you send an email to confirm the booking?My name is Judith Baird.You?ve got the address.
TA Yes,of course,Ms Baird. J Thanks. Bye.
Module 7
7.1 Hotels of the future
I Good evening.On this week?s Business Unusual,I?m talking to Aisha Ghadir ,the chief executive officer of Hydro Palace Hotels.Now ,Ms Ghadir,from the name of your company,we can clearly understand that you are in the hotel business.But I believe there is something rather special about Hydro Palace Hotels.
A Well ,we provide a luxury service for an exclusive clientele.But what is unusual about our hotels is the fact that they?re underwater.
I When you say ?underwater?,I assume you mean on the coast or at the water?s edge? A No,our hotels really are underwater-a true submarine holiday experience! I Indeed!And not for the average family holiday budget,I suspect.
A Well,the hotels are not cheap to build,and maintenance and running costs are higher than for hotels on land .So ,of course ,if we want to make money,we have to charge more than normal hotels.
I So,how much does it cost to stay in one of your hotels?
A Well,let?s consider the Anemone,which we opened two years ago in Florida,in the USA.One night costs $940 per person .There are 20 double rooms,so the hotel can accommodate up to a maximum of 40 guests.
I I see. I understand you?ve just opened a new hotel in Fiji.
A Yes,that?right ,the Nautilus opened a month ago .One night there costs $1360 per person.There are 78 double rooms,so the hotel can accommodate up to 156 guests.And there?s a theatre with live shows every night.
I The hotels are both underwater.But exactly how far down are they?
A Well,the Anemone is 10 metres below the surface of the water,and the Nautilus is 14 metres below.
I And how much did the hotels cost to build?
A The Anemone cost $47 million and the Nautilus $190 million. I And your next hotel?Where is that going to be?
A In Dubai.Building started 18 months ago.It?s going to open early next year.This is a large project than the other two;the Atlantis will have 160 double rooms,and it will be at a depth of 23 metres below the surface.The cost of construction is estimated at $520 million. I So,how much will a night in the Atlantis cost?
A We expect to charge about $1900 per person per night.
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