商务英语(2)

D. Publicly recognize and congratulate employees for good work. ○3 Material motivation.

A. Set incentive schemes: profit sharing, bonus scheme.

B. Fringe benefits: company car, contribution to pension/health scheme, relation allowance.

C. Establish the incentive-based compensation system.

III. Career development

Ex: The importance of having a career plan in order to achieve high levels of success at work.

The importance of acquiring a range of skills throughout your career.

How to assess the career opportunities provided by different types of companies.

○1 When people first entering a company, many dream that they will one day be running a major business, wielding power and influencing market. But only a few of them succeed. For the rest, compromise, mediocrity and alternative career will be their lot.

○2 If you want to climb up to the summit, the first thing you have to do is having a career plan. It should be a long-run plan and be set out one step after another. Maybe you can start with increasing your sales volume by 10%. Make a marvelous proposal of the problem happens to your department and draw the manager’s attention to promote you to the Manager Assistant. Then you know what you should do, work hard, be creative and wait for the next promotion. See, step by step, you will achieve high level of success at work.

IV. Training

Ex: How to monitor internal staff training scheme effectively.

The importance of a cumulous program of staff training within a company. How to evaluate the effectiveness of company training program.

○1 Staff training is a win-win situation. It both benefit the company and the staff members. It offers opportunities to staffs who want to acquire some specialized skills and improve themselves. It also increase the efficiency which means more profit to the company. Moreover, the company can pass its corporate culture to the staffs during the training.

○2 As for the internal staff training, the training and Enterprise Councils should take this responsibility. Before the training, they first have to do a survey to find out which training course is welcomed by staff, compare it with the company’s objectives, and then make a final decision. Second, they will select a trainer and make a schedule for the course. It can be an on the job training, which means employees learn while undertaking the job, or off the job training, which means employees are trained away from the actual job. It really depends.

○3 After the training, the HR Department should arrange interviews with the employees who took part in the training and get feedbacks to improve the training in the future. The evaluation system also contains evaluate the performances of these staffs and make comparisons between the previous performances and the present ones.

If the present performances are better and staffs make more profits than before, the training program can be seen as effective, especially when the company’s output is well over its input.

V. Communication

Ex: How to ensure appropriate levels of confidentiality over the long-term staffing plans of a company.

○1 We all heard about the business espionage. One company sends people to another company to gather sensitive information. The law forbids these indecent behaviors. But these behaviors are always difficult to legally identify. What the company can do is taking care of itself and make the sensitive information confidential.

○2 Firstly, the company should be aware of the recruitment process. CV or resume can sometimes tell whether a candidate is sent by its competitors.

○3 Secondly, give different rights to different levels of staff on access to the company’s important documents.

○4 Thirdly, add code to the computer and install firewall.

Ex: The importance of providing employees with clear job descriptions.

○1 It is part of the incentive schemes and communication. It improves the communication with you and your employees and motivates them. They will feel being recognized publicly and devote themselves to their work.

○2 The job descriptions include requirement of any skills, responsibility and payment.

VI. Health and Safety

Ex: The importance of a safe working environment for maintaining staff morale.

How to develop a responsible attitude among staff to the health and safety requirement of a company.

The importance to a company of having a health and safety policy.

○1 It is an essential part of laws concerning the workplace. Health and safety regulation must be followed by employers and employees to prevent accidents and protect the health of people at work. In the UK, there regulations are based on the Health and Safety at Work Act of 1974 and an important part of an employee’s contract of employment.

○2 The health and safety policy not only is required by law, but also benefits the company. With the health and safety policy, staff may think the company cares for them. They will devote themselves harder to the works. In other words, it helps to maintain staff morale. This will result in raising productivity and improving service quality. If, unfortunately, accidents happened, employees, as well as the company would suffer a lot.

○3 First, the company should make sure that the contract of employment contains the health and safety article. This can avoid dispute if accident happens. Second, the company should offer training courses which aim at making employees aware of the potential dangers at workplace. Third, set health and safety regulations and ensure that employees comply with all operation procedures that apply to their jobs.

再次，是finance部分，由于比较专业，这方面涉及到的题一般很少，所以在这里就只举一个例子。

Foreign Investment: The importance of foreign investment for a company.

○1 There are two kinds of foreign investment. One is called FDI, the foreign direct investment which means set up branches or build factories in a foreign country. The other is foreign indirect investment. It means buying securities, such as shares and bond in the oversea market.

○2 Both of the two ways are important when a company wants to expand internationally. It benefits a company in three ways.

First, it helps the company to seek low-price resources such as workforce. This will reduce the cost and improve the profit.

Second, it offers a way for the company to contact with the foreign advanced technologies. If a company set up branches in a high-tech country and cooperate with the natives, it will learn their up-to-date technologies. Third, foreign investment can spread risk

Identify What Information is Really Needed.

Each department should develop a list of the kind of information they feel is lacking from other departments. This should be need-to-know, not nice-to-know, information Conduct Team Building with Department Heads.

Properly conducted team building can dramatically improve how well department heads work with each other. Typically this requires the use of an outside professional with experience getting senior managers to coalesce as a team. Reengineer Processes to Include Communication Components.

Standard operating procedures should include steps that outline when and how information should flow between departments. Implement Job Rotation.

Rotating employees through other departments can help them get to know their co-workers and gain a fuller understanding of what they do. This will provide employees with a more rounded perspective of how the work of the organization is conducted and the importance of sharing information between departments. Conduct the \

Ask not what information other departments can provide to you. Ask what information you can provide to other departments. Encourage employees to commit to provide this information on a regular basis.

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