2011–2012学年2学期《职场英语》课程期末考试试卷A(2)

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考生姓名学号考生所在分院：专业班级：

1) How to answer phone properly to ensure a winning business? Please list at least 7 tips. (7%)

2) What are the reception desk etiquettes in business? Please list at least 4 of them. (8%)

Part VII Writing (15%)

Please write a resume to apply for a position of English secretary in a company. Your resume should include your contact information (address, telephone number, and e-mail address, etc.), career objectives, job experience, education, skills, awards, hobbies and so on.

第6 页（共 9 页）

考生姓名学号考生所在分院：专业班级：

请将此页撕下，并完整填写信息。

Answer Sheet

题序题型得分评卷人 Part I Term Translation

Section A from English into Chinese (10%) 1) ___________________ 3) ___________________ 5) ___________________ 7) ___________________ 9) ___________________

Section B from Chinese into English (10%) 1) ___________________ 3) ___________________ 5) ___________________ 7) ___________________ 9) ___________________

Part II Bank Cloze Section A (10%)

1)____2) ____3) ____4) ____5) ____6) ____7) ____8) ____9) ____10) ____

Section B (10%)

1)____2) ____3) ____4) ____5) ____6) ____7) ____8) ____9) ____10) ____

Part III Rearranging Orders for a Business Dialogue. (10%)

The correct order is: _____ _____ _____ _____ _____ _____ _____ _____ _____ _____

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一二三四五六七总分

2) ___________________ 4) ___________________ 6) ___________________ 8) ___________________ 10) __________________

考生姓名学号考生所在分院：专业班级： .

Part IV True/False Statements (10%)

1)____2) ____3) ____4) ____5) ____6) ____7) ____8) ____9) ____10) ____

Part V Sentence Translation (10%)

1) _________________________________________________________________ 2) _________________________________________________________________ 3) _________________________________________________________________ 4) _________________________________________________________________ 5) _________________________________________________________________

Part VI Short Answer Questions (15%)

1) ______________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________

2) ______________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

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考生姓名学号考生所在分院：专业班级： .

Part VII Writing (15%)

RESUME

________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________

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考生姓名学号考生所在分院：专业班级： .

浙江大学宁波理工学院2011–2012学年2学期《职场英语》课程期末考试试卷答案（A）

Part I Term Translation

Section A from English into Chinese (10%) 1) 产量 2) 化妆品 6) 销售额 7) 会议记录

3) 保险 8) 谈判

4) 电子商务平台 5) 人事部 9) 免税 10) 预定

Section B from Chinese into English (10%)

1) invitation 2) domestic market 3) on business 4) agenda 6) bonus 7) dessert 8) place an order 9) export

Part II Bank Cloze Section A (10%)

1-5 BAABB 6-10 AABAB

Section B (10%)

1-5 F B G A C 6-10 J K D L E

Part III Rearranging Orders for a Business Dialogue. (10%) The correct order is: b-e-i-h-c-g-a-j-f-d

Part IV True/False Statements (10%) 1-5 FTFFT 6-10 TFTTT

Part V Sentence Translation (10%) 1) I’d like to reserve a room for next Monday 2) Let me check for you 3) What kind of room would you like? 4) I’d like a single room, please. 5) Do you have room service?

Part VI Short Answer questions (15%)

1. Phone answering tips:

1) Answer all the incoming phone calls before the third ring.

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5) sample

10) boarding pass

考生姓名学号考生所在分院：专业班级： .

2) When you answer the phone, be warm and enthusiastic. Your voice at the end of the telephone line is sometimes the only impression of your company a caller will get.

3) When answering the phone, welcome callers courteously and identify yourself and your organization.

4) Keep your voice volume moderate, and speak slowly and clearly when answering the phone, so your caller can understand you easily.

5) Control your language when answering the phone. Don’t use slangs or jargons.

6) Take telephone messages completely and accurately. If there’s something you don’t understand or can’t spell, such as a person’s surname, ask the caller to repeat it or spell it for you.

7) Answer all your calls within one business day.

8) Don’t use a speaker phone unless absolutely necessary. Speaker phones give the caller the impression that you’re not fully concentrating on his call. And make him think that his call isn’t private. The only time to use a speaker phone is when you need more than one person to be in the conversation at your end.

9) Some other suitable tips in answering telephone.

2. Reception desk etiquettes in business:

1) Look up when some approaches your desk and smile. If you’re on a call, make eye contact with the visitor to indicate that you see him/her and will be with him/her shortly. As soon as you’ve finished your phone call, focus on the visitor with a smile. Apologize for the delay. Ask how you can help.

2) Ask the visitor if he/she would like to have a seat while you contact the person referred to. Depending on your company’s policy, offer coffee or tea or direct the visitor to the coffee room. Offer to hang up his/her coat or show where it can be hung.

3) Call the person who will be meeting the visitor, Use Mr. or Ms. when announcing the visitor.

4) For the receptionist, a visitor should be the most important person in the reception area. You should meet other co-workers somewhere else.

5) Besides smiling, modulate your voice. Be aware that you can convey what you think by the time of your voice.

6) Don’t eat at your desk. If you can’t avoid it, choose foods that don’t have a lingering aroma. In other words, no pizza or spaghetti. Keep a clean desk, even if you have other tasks to do besides dealing with visitors.

Part VII Writing (15%)

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